<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Idongesit Oto Eshiett</style></author><author><style face="normal" font="default" size="100%">Oto Eyamba Eshiett</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">TOURISM DEVELOPMENT AND EMPATHY-ALTRUISM IN POST PANDEMIC SERVICE DELIVERY </style></title><secondary-title><style face="normal" font="default" size="100%">Problems of Management in the 21st Century</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">empathy-altruism</style></keyword><keyword><style  face="normal" font="default" size="100%">post covid-19 pandemic</style></keyword><keyword><style  face="normal" font="default" size="100%">pro-social advertising service delivery</style></keyword><keyword><style  face="normal" font="default" size="100%">sustainable tourism</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2023</style></year><pub-dates><date><style  face="normal" font="default" size="100%">December/2023</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://oaji.net/articles/2023/450-1705396496.pdf</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">18</style></volume><pages><style face="normal" font="default" size="100%">Continuous</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Empathy-Altruism involves selfless concern for the rejuvenation of the tourism sector, devastated by the COVID-19 pandemic necessitating a global lockdown due to the frailties of our systems. We propose the need for augmented service delivery, using pro-social advertorials to communicate brand uniqueness to customers. The cyclical theory of tourism development was adapted, to explain the evolution of tourism product from cradle to acceptable brand. The structured systematic review was adopted with comprehensive research on previous studies. Also, future research direction is on; integrating pro-social messages in aviation service delivery. The findings revealed that Service quality has a significant effect on sustainable tourism development.  </style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><work-type><style face="normal" font="default" size="100%">Original article</style></work-type><section><style face="normal" font="default" size="100%">7-20</style></section></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Idongesit Oto Eshiett</style></author><author><style face="normal" font="default" size="100%">Oto Eyamba Eshiett</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">NEW PRODUCT DEVELOPMENT AND ORGANIZATIONAL PERFORMANCE IN NIGERIA  </style></title><secondary-title><style face="normal" font="default" size="100%">Problems of Management in the 21st Century</style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">and customer</style></keyword><keyword><style  face="normal" font="default" size="100%">new product development</style></keyword><keyword><style  face="normal" font="default" size="100%">organizational performance</style></keyword><keyword><style  face="normal" font="default" size="100%">research &amp; development</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2022</style></year><pub-dates><date><style  face="normal" font="default" size="100%">December/2022</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://oaji.net/articles/2022/450-1672756929.pdf</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">17</style></volume><pages><style face="normal" font="default" size="100%">Continuous</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">The idea of New Product Development (NPD) has its origin from constant changes in consumer preference and choices based on available products. The changing trend in customer accessibility to information on product availability and performance driven by Information and Communications Technology (ICT); has emboldened manufacturing firms to modify their NPD process in line with customers’ needs and wants for the ultimate purpose of satisfying the end users of their products. The aim objective of this study is to examine the effect of new product development on organizational performance, additional challenging issues include; the far-reaching effect of market research, specific allocation of budget for NPD by manufacturing firms and effective training and re-training of personnel for Research and Development (R&amp;D). The study evaluates the concept of new product development and organizational performance by adopting the dynamic capability theory. The descriptive research methodology was adopted in which 302 questionnaires were administered to respondents who were basically staff, distribution intermediaries and end users of products in Uyo, Akwa Ibom State and Port Harcourt Rivers State.; also, comprehensive interview was conducted on areas where the questionnaire could not cover effectively. The result of the study revealed that there was a significant relationship between New Product Development and organizational performance. The study recommended that key towards outstanding performance by manufacturing firms ‘lie in their ability to effectively train their personnel to conduct effective market research to identify the preferences of the consumer, and deliver products that satisfy their exact need, as a pre-requisite for sustainable performance.</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><work-type><style face="normal" font="default" size="100%">Original article</style></work-type><section><style face="normal" font="default" size="100%">8-24</style></section></record></records></xml>