<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mirela-Adriana  Rusali</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">ASSESSMENTS AND DYNAMICS OF TRADE SPECIALIZATION OF AGRI-FOOD PRODUCTS EMPIRIC EVIDENCES FROM ROMANIA</style></title><secondary-title><style face="normal" font="default" size="100%">Problems of Management in the 21st Century </style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">agri-food trade</style></keyword><keyword><style  face="normal" font="default" size="100%">competitiveness</style></keyword><keyword><style  face="normal" font="default" size="100%">specialization index</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">July/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://oaji.net/articles/2014/450-1391965625.pdf</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">4</style></volume><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Research has focused on the analysis of the Romania’s agri-food comparative advantages based on the indices of trade specialization assessed pre- and post-accession to the EU. The method of calculation of the specialization degree index used the original Lafay index adapted on the agricultural sector. The index allows the assessment of the contribution of each product in relation to the corresponding importance in trade, which provides the ranking of products by their level of competitiveness on the international markets. The index measures the contribution of each Romanian agricultural product, aggregated by the chapters of the Combined Nomenclature at 2 digit aggregation level, to the total agri-food trade, within the period 2004-2010. The research results indicate, for the analyzed period, a decrease of the specialization level and a loss in trade diversification of the Romanian products. The detailed results provide a hierarchy of the agri-food products in relation to the highest specialization level demonstrated in Romania’s foreign trade relations.</style></abstract><work-type><style face="normal" font="default" size="100%">Original article</style></work-type><section><style face="normal" font="default" size="100%">57-62</style></section></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Zijada Rahimić</style></author><author><style face="normal" font="default" size="100%">Kenan Uštović</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">CUSTOMER SATISFACTION AS A KEY FACTOR IN BUILDING AND MAINTAINING COMPETITIVE ADVANTAGES OF COMPANIES</style></title><secondary-title><style face="normal" font="default" size="100%">Problems of Management in the 21st Century </style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">competitiveness</style></keyword><keyword><style  face="normal" font="default" size="100%">customer satisfaction</style></keyword><keyword><style  face="normal" font="default" size="100%">sales network</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2012</style></year><pub-dates><date><style  face="normal" font="default" size="100%">April/2012</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://oaji.net/articles/2014/450-1391965136.pdf</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">3</style></volume><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">For building and preservation of long-term competitive advantages, it is not enough that companies are just better and faster than their competitors. Competitor orientation strategy, without aim for customers’ satisfaction may lead company to &quot;Cul-de-sac&quot;. This situation is an indicator that management decisions depend exclusively on the moves of competitors. In doing so, companies forget the real reason for their existence, customers satisfaction. Knowledge about customer needs and desires, identified in process of building sales network focused on the customer, can help top management of the company to apply it through value creation building. The main goal of this research is to explore companies’ awareness level about the customer satisfaction as a key element in process of building competitive advantages based on sales policy differentiation. Research was conducted through individual interview survey based of pre-prepared questionnaire and includes companies engaged in B2B sales, not sales to end customers. Research results should demonstrate a difference in perception of customer satisfaction in international companies in Bosnia and Herzegovina, on the one, and domestic companies, on the other hand. Analyzing the results of research we make a conclusion about possibilities that companies build a Customer-Orientation Sales (COS) Model.</style></abstract><work-type><style face="normal" font="default" size="100%">Original article</style></work-type><section><style face="normal" font="default" size="100%">91-105</style></section></record></records></xml>