THE IMPACT OF CHANGE MANAGEMENT ON JOB SATISFACTION OF EMPLOYEES IN GHANA’S BANKING SECTOR | Problems of Management in the 21st Century

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THE IMPACT OF CHANGE MANAGEMENT ON JOB SATISFACTION OF EMPLOYEES IN GHANA’S BANKING SECTOR

Title	THE IMPACT OF CHANGE MANAGEMENT ON JOB SATISFACTION OF EMPLOYEES IN GHANA’S BANKING SECTOR
Publication Type	Journal Article
Year of Publication	2014
Authors	Osei-Bonsu, N
Journal	Problems of Management in the 21st Century
Volume	9
Issue	2
Start Page	140-149
Pagination	Continuous
Date Published	September/2014
Type of Article	Original article
ISSN	2029-6932
Other Numbers	ICID: 1121903
Keywords	change management, Employee involvement, Job Satisfaction, organizational change
Abstract	Employee job satisfaction is pertinent and critical in the change management process of contemporary organizations. The objectives of this study are to assess the extent of employee involvement in the change management processes, assess the impact of change management on employee job satisfaction and thirdly, attitude of employees after organizational change. A descriptive survey research design was employed to administer a self-designed questionnaire consisting of open and closed- ended items to one hundred and forty respondents using simple random sampling. Closed-ended items were measured on a five-point Likert scale. Data was analysed using SPSS and presented in descriptive form. The main findings indicate that employees’ involvement in the process was limited to provision of adequate information. It was also revealed that generally, the change had a positive impact on employees’ job satisfaction. Finally, employee attitudes after the change were found to be positive. Interestingly, respondents disagreed with the issue of high level of trust after the change process. In view of the findings, it is recommended that management should encourage employees’ maximum participation in the process through adequate representation on change management committees.
URL	http://oaji.net/articles/2014/450-1410981657.pdf
DOI	10.33225/pmc/14.09.140
Refereed Designation	Refereed
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