FACTORS AFFECTING INNOVATIONS IN SERVICE SECTOR ENTERPRISES: THE CASE OF LIEPAJA

TitleFACTORS AFFECTING INNOVATIONS IN SERVICE SECTOR ENTERPRISES: THE CASE OF LIEPAJA
Publication TypeJournal Article
Year of Publication2017
AuthorsVasiļevska, D, Līduma, D, Melberga, K
JournalProblems of Management in the 21st Century
Volume12
Issue1
Start Page69-81
PaginationContinuous
Date PublishedJune/2017
Type of ArticleOriginal article
ISSN2029-6932
Other NumbersE-ISSN 2538-712X
Keywordsforms and factors of innovations, innovative business, service companies
Abstract

Within the framework of the research, it was clarified that there is a trend in the service companies in Liepaja to rely more on the technological innovations. That differs from the dominating trend in this sector to introduce the non-technological innovations. Considering the common trend in Latvia that the number of innovative service companies is decreasing, the factors preventing the introduction specifically in the service companies in Liepaja were identified in the research.
Aim of the research is to clarify the opinion of managers of service companies in Liepaja about the factors affecting introduction of innovation. Within the framework of the research, 31 highest-level managers of Liepaja City service sector and municipal companies were inquired. The results of the research showed that 90% of respondents have introduced at least one form of innovations since January 2014. It was established that the main forms of innovations by object in the service companies in Liepaja are product or process innovations. Only 35% of the managers could clearly answer about their plans to introduce innovations in the future. That demonstrates the lack of strategy and innovations in the management and short-term planning in the companies. The results of the research allowed concluding that the main factor delaying innovations in the service companies was the shortage of financial resources. The lack of qualified staff was mentioned by the managers as an insuperable problem to introduce innovations.

URLhttp://oaji.net/articles/2017/450-1500448535.pdf
Refereed DesignationRefereed
Full Text