<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Stanislava   Stoyanova</style></author><author><style face="normal" font="default" size="100%">Ivan   Krastev</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">EFFICIENT MANAGEMENT AND MANAGER’S PERSONALITY</style></title><secondary-title><style face="normal" font="default" size="100%">Quality Issues and Insights  in the 21st Century </style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">goal achievement</style></keyword><keyword><style  face="normal" font="default" size="100%">monitoring</style></keyword><keyword><style  face="normal" font="default" size="100%">quality management</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2013</style></year><pub-dates><date><style  face="normal" font="default" size="100%">May/2013</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://journals.indexcopernicus.com/abstracted.php?level=5&amp;icid=1050101</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">2</style></volume><pages><style face="normal" font="default" size="100%">Continuous</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">Some standards of quality management are enumerated that are focused on the process of detecting and capturing the defects, meeting the technical requirements, as well as satisfying the customers and the employees. Some principles of quality management are presented that are focused on the customers, related to the employees and to the managers, to some specific work situations. In Bulgaria, 34 managers (8 men and 26 women) were asked 6 questions related to quality management. The biggest part of the managers was not excited by the conflict situations between people. They considered themselves as goal-orientated, reflexive and satisfied with the completion of some difficult and important tasks, but they had negative attitude towards being monitored in their work. What is important in quality management concerning the managers is their motivation to set the appropriate goals, to commit own performance to the taken decisions, the tasks to be finalized (even if they are considered monotonous and difficult), the conflicts to be resolved and used for innovations, the monitoring and supervision to be perceived as a way of demonstration of own achievements and strengths.</style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><work-type><style face="normal" font="default" size="100%">Original article</style></work-type><section><style face="normal" font="default" size="100%">79-87</style></section></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Stanislava   Stoyanova</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">QUALITY OF PROCESSING AND TRANSMITTING WRITTEN INFORMATION CONTAINING VERBAL ILLUSIONS IN YOUTH AGE</style></title><secondary-title><style face="normal" font="default" size="100%">Quality Issues and Insights  in the 21st Century </style></secondary-title></titles><keywords><keyword><style  face="normal" font="default" size="100%">ethnographic perspective</style></keyword><keyword><style  face="normal" font="default" size="100%">Information processing</style></keyword><keyword><style  face="normal" font="default" size="100%">Information Quality</style></keyword></keywords><dates><year><style  face="normal" font="default" size="100%">2014</style></year><pub-dates><date><style  face="normal" font="default" size="100%">December/2014</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">http://journals.indexcopernicus.com/abstract.php?icid=1137933</style></url></web-urls></urls><volume><style face="normal" font="default" size="100%">3</style></volume><pages><style face="normal" font="default" size="100%">Continuous</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><abstract><style face="normal" font="default" size="100%">There are some different standards for quality of processing and transmitting of information. This study compared three quality standards of transmission of verbal written information. One quality standard is keeping initial meaning with giving necessary and sufficient information, according to Peterson, 1996. Another quality standard is meeting some expectations and norms in the society, according to Gasser, Cortesi, Malik and Lee, 2012. The third quality standard is signalling what is important, according to Sanford and Sturt, 2002. 123 Bulgarian youth participants produced 984 sentences trying to rephrase 8 verbal illusions per participant. These verbal illusions were presented as verbal written information in the form of several independent sentences non-related meaningfully in a paragraph. The participants processed and transmitted information from these sentences significantly more incorrectly (4/5th from them) than correctly – 1/5th from them. Processing and transmitting correctly information was not related with its perception as supported by the most people in society. The results indicated that signalling what is important, as well as meeting some expectations and norms in the society were presented in the answers of the respondents, but these standards did not contribute significantly to the correct processing and transmitting verbal written illusions in youth age. However, they prevailed over the quality standard of giving necessary and sufficient information. </style></abstract><issue><style face="normal" font="default" size="100%">1</style></issue><work-type><style face="normal" font="default" size="100%">Original article</style></work-type><section><style face="normal" font="default" size="100%">50-56</style></section></record></records></xml>