@article {35,
	title = {ISO 9001 IN PORTUGAL: ITS IMPLEMENTATION UNDER A HOLISTIC THEORETICAL APPROACH},
	journal = {Quality Issues and Insights  in the 21st Century },
	volume = {3},
	year = {2014},
	month = {December/2014},
	pages = {Continuous},
	type = {Original article},
	chapter = {21-30},
	abstract = {The aim of this research is to analyse the placement and efficiency of ISO 9001 on different sectors of activity under a holistic an integrative theoretical approach based on the Contingency theory, the Institutional theory and the Resources-Based View (RBV). This perspective was used in a broad empirical study, under a qualitative methodology, concerning Portuguese companies from different sectors of activity. This study used ISO 9001 structure for the interviews what revealed quite useful for the organizations. According to the findings, a ranked combination of the theoretical frame was constructed and the analysis of the efficiency of ISO 9000 revealed quite interesting. As to some limitations of this study they consist in: the consideration of just three sectors of activity and its domestic geographical placement. Finally, a relevant contribution to the state of art was achieved following some relevant literature suggestions. },
	keywords = {contingency theory, institutional theory, Resources-Based View},
	issn = {2029-9575},
	url = {http://journals.indexcopernicus.com/abstract.php?icid=1137929},
	author = {Alcina Portugal Dias}
}
