EFFICIENT MANAGEMENT AND MANAGER’S PERSONALITY | Quality Issues and Insights in the 21st Century

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EFFICIENT MANAGEMENT AND MANAGER’S PERSONALITY

Title	EFFICIENT MANAGEMENT AND MANAGER’S PERSONALITY
Publication Type	Journal Article
Year of Publication	2013
Authors	Stoyanova, S, Krastev, I
Journal	Quality Issues and Insights in the 21st Century
Volume	2
Issue	1
Start Page	79-87
Pagination	Continuous
Date Published	May/2013
Type of Article	Original article
ISSN	2029-9575
Other Numbers	ICID: 1050101
Keywords	goal achievement, monitoring, quality management
Abstract	Some standards of quality management are enumerated that are focused on the process of detecting and capturing the defects, meeting the technical requirements, as well as satisfying the customers and the employees. Some principles of quality management are presented that are focused on the customers, related to the employees and to the managers, to some specific work situations. In Bulgaria, 34 managers (8 men and 26 women) were asked 6 questions related to quality management. The biggest part of the managers was not excited by the conflict situations between people. They considered themselves as goal-orientated, reflexive and satisfied with the completion of some difficult and important tasks, but they had negative attitude towards being monitored in their work. What is important in quality management concerning the managers is their motivation to set the appropriate goals, to commit own performance to the taken decisions, the tasks to be finalized (even if they are considered monotonous and difficult), the conflicts to be resolved and used for innovations, the monitoring and supervision to be perceived as a way of demonstration of own achievements and strengths.
URL	http://journals.indexcopernicus.com/abstracted.php?level=5&icid=1050101
Refereed Designation	Refereed
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