ISO 9001 IN PORTUGAL: ITS IMPLEMENTATION UNDER A HOLISTIC THEORETICAL APPROACH
Title | ISO 9001 IN PORTUGAL: ITS IMPLEMENTATION UNDER A HOLISTIC THEORETICAL APPROACH |
Publication Type | Journal Article |
Year of Publication | 2014 |
Authors | Dias, AP |
Journal | Quality Issues and Insights in the 21st Century |
Volume | 3 |
Issue | 1 |
Start Page | 21-30 |
Pagination | Continuous |
Date Published | December/2014 |
Type of Article | Original article |
ISSN | 2029-9575 |
Other Numbers | ICID: 1137929 |
Keywords | contingency theory, institutional theory, Resources-Based View |
Abstract | The aim of this research is to analyse the placement and efficiency of ISO 9001 on different sectors of activity under a holistic an integrative theoretical approach based on the Contingency theory, the Institutional theory and the Resources-Based View (RBV). This perspective was used in a broad empirical study, under a qualitative methodology, concerning Portuguese companies from different sectors of activity. This study used ISO 9001 structure for the interviews what revealed quite useful for the organizations. According to the findings, a ranked combination of the theoretical frame was constructed and the analysis of the efficiency of ISO 9000 revealed quite interesting. As to some limitations of this study they consist in: the consideration of just three sectors of activity and its domestic geographical placement. Finally, a relevant contribution to the state of art was achieved following some relevant literature suggestions. |
URL | http://journals.indexcopernicus.com/abstract.php?icid=1137929 |
Refereed Designation | Refereed |
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