PERCEIVED DISCRIMINATION AND STUDENT COMMITMENT IN HIGHER EDUCATION: THE MEDIATING ROLE OF SERVICE QUALITY

TitlePERCEIVED DISCRIMINATION AND STUDENT COMMITMENT IN HIGHER EDUCATION: THE MEDIATING ROLE OF SERVICE QUALITY
Publication TypeJournal Article
Year of Publication2026
AuthorsAkyürek, Mİ, Yenel, K
JournalProblems of Education in the 21st Century
Volume84
Issue4
Start Page552-564
PaginationContinuous
Date PublishedAugust / 2026
Type of ArticleOriginal article
ISSN1822-7864
Other NumbersE-ISSN 2538-7111
Keywordshigher education students, mediation analysis, perceived discrimination, service quality in higher education, student commitment
Abstract

Perceived discrimination has been recognized as an important factor associated with students' educational experiences; however, the institutional mechanisms through which it relates to student commitment remain insufficiently understood. This study examined the mediating role of perceived service quality in the relationship between perceived discrimination and student commitment among 417 undergraduate students enrolled in faculties offering four-year degree programmes. Guided by Student Engagement Theory and Social Exchange Theory from an institutional perspective on higher education, a mediation model was tested in which perceived service quality mediated the relationship between perceived discrimination and student commitment. A cross-sectional correlational design was employed. Data were collected using validated scales, and the hypothesised mediation model was tested using PROCESS Macro (Model 4) with bootstrapping. Results indicated that perceived discrimination did not directly predict student commitment; however, it negatively predicted perceived service quality, which in turn positively predicted student commitment. Moreover, perceived discrimination exerted a significant indirect effect on student commitment through perceived service quality, supporting a full mediation model.

URLhttps://oaji.net/articles/2026/457-1789647515.pdf
DOI10.33225/pec/26.84.552
Refereed DesignationRefereed
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